Leadership Team

Shilpa Dandona
Shilpa Dandona
Assistant General Manager - Projects & Transformation

Shilpa Dandona

Shilpa is a graduate diploma in computer engineering with 13 years of work experience of performing multiple roles in Project Management, Business Process Transformation, Process Redesign & Documentation, Transitions & Change Enablement, Process Operations, Team Management, and Service Delivery, with companies like WNS, Accretive Health and Scryptions, besides RvaluE. She joined RvaluE in 2015, after living abroad in USA for 5 years, as a Project Manager to develop an internal Program Management Office (PMO) for RvaluE. She has been part of key projects at RvaluE related to Business Process Transformation, Shared Services Program Overseas and India, Process design and documentation, eLearning, BPM Tool and Program Management Role.

Having dealt with multiple stakeholders in Customer Service as well as Operations, Shilpa has a sharp focus to understand and deliver on customer requirements on every project she is part of.

She has worked on Strategic Review & Feasibility Assessment engagements across F&A, HR, Supply Chain, IT and Customer Engagement functions, to identify opportunities for redesign/ automation, offshoring, evolving business case/ cost benchmarking, legal requirements, and developed execution roadmap. She has interacted with the CXOs and Board members of the client organization and received appreciation

Shilpa has been part Shared Services Centres blueprint and set up for India and offshore corporations, Finance Transformation initiatives, have managed offshore PMO role for a client with HQ in New Zealand & Australia with multiple Business Units and Locations. Her meticulous planning, eye for detail and constant follow through actions ensure client satisfaction and timely completion. She has acquired knowledge of Process Mapping, Redesign and Documentation, Process Improvements, Voice of Customer Survey Planning to Publishing Results, and developed intranet portal for one of the operating company within the Group. She is good at questioning status quo, collecting, assimilating and translating information into decision support analytics.

Shilpa is result oriented and goes beyond her job responsibilities to deliver value to the organization. She brings excellent interpersonal skills to interact with clients across the geographies, outstanding team management and decision making  skills. We believe her strong value system makes her a key player in success of our organization and our clients.